[ The PC Guide | Troubleshooting and Repair Guide ]

Obtaining Technical Support

It can be very difficult to troubleshoot a problem with your PC, especially a complicated one. This is of course the reason that I wrote this Troubleshooting and Repair Guide. However, there are many situations under which you may not want to use the specific troubleshooting guidelines and procedures on this site. Among them:

• The problem that you are trying to address may not be covered here. No single resource can possibly hope to address all of the problems you may run into with your PC, and I certainly won't pretend to be any different.
• Some troubleshooting procedures require you to do a fair bit of invasive work inside the system case, and you may not feel comfortable doing this.
• If you just bought a PC, then you probably paid in part for technical support and warranty, and you may not want to start rummaging through your system to try to find out what is wrong with it when you don't feel you should have to.
• Some PC manufacturers will void your warranty if you open the system case.

This chapter of the Troubleshooting Guide discusses various alternatives to troubleshooting a problem yourself. You have many different options available to you when you are looking for help with PC problems. It may actually surprise you how many ways technical support can be obtained. If one does not help you, another may, so be creative and persistent. Most problems can be solved with a bit of work.

Tip: If you can't get assistance through "official channels", you may be able to get assistance with your problem by using The PC Guide Discussion Forums.

Next: Using Automated Technical Support Systems

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